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Customer Service...Not Just Lip Service

 

 

It goes something like this.
"Get new customers...(then ignore them)... Get new customers..."

If that seems as nutty to you as it does to us, then you've come to the right place.  You'll be amazed to know how many otherwise smart business owners approach their clients and prospective clients in that manner. Of course, when they realize the dollar cost in opportunities (that's "money they didn't make") then they can come to understand you can get help to optimize your business and get the most you can from both your business and your life. 

Just supposing you were to improve and develop your practice for clients,  staff and yourself.  When you begin to service clients and improve your profits ...everybody's happiness rises.  You'll  wonder what took you so long to start to analyze and develop a  cohesive strategy and begin  planning to obtain best outcome.   When you communicate more effectively - with anybody - you'll be able to develop new income streams at practically no cost. When you compare that to what it is costing you now to NOT do it... 

Learning to listen is sometimes the start point in this turnabout. Improving listening and communications skills within the business, both internally between staff members, management and everyone on the team, and with our relationship with others outside the business, be they customers and even suppliers - then a magic transformation begins to happen. 

We can fall into the trap of believing that we all know how to communicate. Like any skill though, how we do what we do, can be improved and our natural skills built upon to bring fantastic results, and a greater sense of wellbeing and purpose. It's not hard to see how this translate into higher productivity and repeat business.

 

              

 

"If your efforts are sometimes greeted with indifference, don't lose heart. The sun puts on a wonderful show at daybreak, yet most of the people in the audience go on sleeping".
- Ada Teixeira